Free delivery for orders over £60 on selected products. (excludes bulky, heavy and fragile items)
- Next day delivery
- Saturday delivery
- AM delivery
We accept the following secure payment options. Collected using 128 bit SSL technology.
Please watch the video to ensure you are adequately prepared to allow your goods to be offloaded safely and successfully.
The free delivery over £60 does not include certain items, typically this relates to chinmey pots, large items and heavy manhole covers. Whilst we would like to include delivery due to the weight or fragileness we have to send the products via specialist companies to ensure safe and sucessfull delivery to you.
Certain postcodes will require an extra charge per pallet or parcel, these charges vary between £3 and £150 in remote areas.
Our delivery company will contact you to arrange a delivery date that is suitable for you. The goods will normally be delivered between 7am and 7pm, Mon - Fri. Please spend some time to thoroughly check your goods before signing as the delivery company will only be able to put an insurance claim through if DAMAGED is written on the POD. If you are unsure about the goods or the driver is being difficult sign as DAMAGED. Whilst every effort will be made by us and the courier to effect delivery in accordance with any pre-arranged day, neither us or the courier will accept liability for any loss or damage occasioned by the delay in delivery however caused. If the order has already been dispatched from our depot, cancellation of the order will result in large haulage charges by our delivery company to return the products to the depot, such charges to be your responsibility.
Please note: Decorative aggregate products with be delivered within 2/3 working days, no telephone book-in will occur. Please inform us if this is not acceptable and we will make the necessary arrangements.
If you refuse the goods or are unable to accept the goods at the time a surcharge and a re-delivery charge will be made for pallets.
PLEASE NOTE: We have heard comments about 3rd party drivers not telling the truth about this, so please telephone us if you are unsure. The redelivery rules are very strict, set by the delivery network and are very costly.
Parcel redeliveries will happen at no further cost. Please use the details on the card left by the courier to rearrange delivery.
» Non-Delivery of Goods / Damaged Goods
We will not be liable for any non-delivery of goods or the delivery of damaged goods unless the ALL following is strictly complied by:
1) You give written notice to us of the problem within 24 hours of the date when the goods would in the ordinary course of events have been received
2) Sign the delivery sheet as damaged goods, giving a detailed description
3) Photos of each damaged item are also required as proof for the insurance company, these can be sent via email.
4) A telephone call should also be made to us to ensure we have received your notice.
Whilst we will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question. Please do not book builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed.
DELIVERY PROCEDURES
You will be notified in the shipment email which delivery procedure to expect.
All deliveries will be made on a wagon that has a tail lift and a pallet truck (some products may be delivered on Hiab/Crane/Forklift vehicle at our discretion). Access must be made for a lorry (up to 32ft) otherwise additional delivery charges may be payable. You must advise us of any restrictions that will impede the delivery vehicles from delivering the Products. The Products will be delivered to the kerbside outside. Our couriers are not insured to take goods onto your premises without permission. If you require the driver to come onto your property (at their discretion and deemed safe) with the wagon, the Products, or both, this is entirely at your own risk and if the driver or wagon damages anything (including but not limited to, manhole covers, tarmac driveways, block paved drives, flagged driveways / graveled or stoned driveways, grassed areas, walls, pillars, gate posts, gates, trees, hedges, telephone wires, lights) the cost of repair will be your responsibility.
Ensure that the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1000kg in weight. Please note Gravel and Grass are not classed as solid and flat. If the delivery area is not flat the driver will require help in getting the pallets off the vehicle. If help cannot be given there will be a redelivery charge to deliver at a time when help can be given. If you live on a hill you will need to call us before you order to find out if our delivery company can deliver to your address. This is for health and safety reasons, usually the easiest method of getting around this for the order to be delivered to the nearest flat ground. It will be your responsibility to move the goods to your property.
All deliveries need to be fully inspected prior to signing for them (by an adult over 18), this is for insurance purposes and any damages need to be noted on the signature sheet. If you are not at the delivery address to receive the Products or have not arranged anybody else to receive the Products on your behalf, the courier driver will not leave the goods. A surcharge will be made and also another charge will be made for the cost to re-deliver. The cost will be reasonable and will be charged at the courier rate only. If you refuse the goods or are unable to accept the goods at the time and a surcharge and a re-delivery charge will be made.
You must advise us of any restrictions that will impede the delivery vehicles from delivering the Products. Our couriers are not insured to take goods onto your premises without permission. If you require the driver to come onto your property (at their discretion and deemed safe) with the wagon, the Products, or both, this is entirely at your own risk and if the driver or wagon damages anything (including but not limited to, manhole covers, tarmac driveways, block paved drives, flagged driveways / graveled or stoned driveways, grassed areas, walls, pillars, gate posts, gates, trees, hedges, telephone wires, lights) the cost of repair will be your responsibility.
Smaller items delivered via a parcel courier delivery rules aren't so strict.
All deliveries need to be fully inspected prior to signing for them (by an adult over 18), this is for insurance purposes and any damages need to be noted on the signature sheet. If you are not at the delivery address to receive the Products or have not arranged anybody else to receive the Products on your behalf, the courier driver will not leave the goods. A surcharge will be made and also another charge will be made for the cost to re-deliver. The cost will be reasonable and will be charged at the courier rate only. If you refuse the goods or are unable to accept the goods at the time and a surcharge and a re-delivery charge will be made.
If required LSD can offer special delivery timing services. The options include:
- Next Day Deliveries (Orders need to be placed before 11am , Mon - Fri)
- AM Deliveries
- Saturday deliveries
The availability and pricing of these options vary considerably but LSD will always be able to advise you on the choices you have. If you are desperate and the 11am cut off has passed or you need a split pack, please phone as we may still be able to help. Orders placed over the weekend and on public holidays will be collected on the following working day and delivered on the appropriate selected delivery service.
The Next Day service is defined as the delivery service the goods are put on once the goods are ready for dispatch. If the goods are not ready you will be informed and they will be placed on the next day service once ready. Only if the service is downgraded will the next day charge be refunded.
With Timed delivery services, there is a leway of 30 minutes either way of the specified delivery arrival time. This is set by the delivery networks and in accordance with the Road Haulage Association rules and not by LSD.
Any dates specified for delivery of the Products are intended to be estimates and time for delivery shall not be made of the essence by notice. However, once the monies have been received, we aim to deliver all orders within 7 working days, on orders placed before 11am, with most orders being delivered much before that. This is providing products are in stock. Our delivery company will contact you to arrange a delivery time and date. Delivery can be made to another address other than your billing address. [Please be sure to leave a contact telephone number should we need to contact you about your order.]
We are able to ship internationally but do have to price up each job specifically. We regularly ship to Jersey and Guernsey and various regions of France where our customers find it is still cheaper to buy from us rather than local merchants who don't have the range of stock that LSD does. Size does not matter, we can ship a manhole cover or 28 tons of paving directly to you.
If you want to return your goods please contact us for the correct address to send them to. If you want LSD to quote for the return for you please contact us.