0845 077 3838
01142 310 911
Open: Mon - Fri: 9am - 5pm
When you order, we need to know your name, e-mail address, contact address, delivery address, credit or debit card number, expiry date and 3-digit security code. This allows us to process and fulfil your order.
We also ask for your telephone number which enables us to contact you if there is a problem with your order.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Both LSD and our online merchant services provider SagePay are certified as PCI-DSS compliant, which requires us to follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, and are used to retain information during a single visit only. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. In line with the latest UK legislation, you will be given the option to accept or reject cookies when you visit our website. Please note that some functionality may not work as expected if you choose to reject the cookie used to manage our shopping system.
We do not sell, trade or rent your personal information to others.
We employ other companies and individuals to perform functions on our behalf. Examples would include: delivering packages, sending postal mail, removing repetitive information from customer lists, analysing data, providing marketing assistance and processing credit card payments. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LSD welcomes your questions and comments about privacy. Please contact us using the contact form page.
LSD provides online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page.
Cookies cannot be used to identify you personally.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|